Effective Date: 1-05-2025
At Buyza Traders (OPC) Pvt. Ltd., we strive to ensure that every customer is satisfied with their purchase. If you’re not completely happy with a product you bought from buyzashop.com, this policy outlines the process and conditions for returns, exchanges, and refunds.
Return Eligibility
We accept returns under the following conditions:
- The item must be returned within 7 days of delivery.
- It must be unused, in its original condition, and with all original packaging, accessories, and tags intact.
- A valid proof of purchase (order ID, invoice, or receipt) must be provided.
- Products such as opened software, personal care items, or products marked as “non-returnable” are not eligible for return.
You can initiate a return if
- The product is damaged or defective at the time of delivery.
- You received the wrong item.
- The product is not as described on the website.
- Returns for any other reason (like change of mind or wrong selection) may not be accepted unless approved on a case-by-case basis.
How to Request a Return
How to Request a Return :
- Contact our customer support team via email or phone within 7 days of receiving the product.
- Provide your order number, clear images of the item, and a brief explanation of the issue.
- Our team will verify the request and provide you with return instructions.
Return Shipping
- If the return is due to our error (defective, damaged, or wrong product), we will arrange reverse pickup at no extra cost.
- If the return is due to other reasons, you may be required to ship the product back at your own expense.
Refund Process
- Once the returned product is received and inspected, we will notify you about the status of your refund.
- If approved, the refund will be processed to your original payment method within 5–7 business days.
- For Cash on Delivery (COD) orders, you’ll be asked to provide your bank account details for the refund transfer.
Replacements & Exchanges
- If the product is in stock, you may request a replacement instead of a refund.
- Replacements are shipped once the returned item is received and approved.
Non-Returnable Items
Certain items cannot be returned, including:
- Products explicitly marked as non-returnable.
- Opened or used electronic items or accessories.
- Items without original packaging or missing parts.
Damaged or Missing Items
- If your order arrives with visible damage or is missing items, please notify us within
24 hours of delivery with photos and order details. - We will investigate and resolve the issue promptly, either by replacement or refund
as applicable.
Contact Us
For any questions or assistance with returns and refunds, feel free to contact us: Buyza Traders (OPC) Pvt. Ltd.
Buyza Traders (OPC) Pvt. Ltd.
F-1204, 12th Floor, Plot-52,SY No: 1050p, Geekspace,
Manjeera Trinity Corporate, KPHB Colony,
Hyderabad, Telangana – 500072
Email: contact@buyzashop.com
Phone: +91-7075905558